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SOCIAL

  • To consolidate the FCV as a socially sustainable entity.
  • To consolidate an integral management model of the care process that generates value for the user and their family.
  • To improve the patient's and family's quality of life that goes to the FCV hospitals during their stay in the city.
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FINANCIAL

  • To generate economic value and guarantee financial sustainability by reaching an EBITDA of $100 billion per year and a 90-day portfolio turnover.
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CUSTOMER AND MARKETING

  • Consolidate positioning at national and international levels for quality, innovation, technology, and integrality in the presentation of medical services.
  • To increase the export of services and/or products.
  • Improve the accessibility of users and customers to FCV products and services.
  • Achieve greater awareness and recognition of FCV services and achievements nationwide.
  • To generate the best customer service experience with a satisfaction rate of over 98%.
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INTERNAL PROCESSES

  • To incorporate the advantages of biomedical, information, and communication technologies into the provision of services.
  • Migrating to Digital Hospitals.
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LEARNING AND GROWTH

  • To generate relevant health knowledge with a global impact.
  • Promoting health and saving lives through science, technology, and innovation.
  • Training specialists with the skills required by the country.
  • To promote the development and intellectual growth of human capital.