In 2019, the HIC received the international accreditation by the Joint Commission International - JCI with the recognition 'Gold Seal of Approval ®', a distinction that guarantees compliance with international standards for the provision of high quality medical services and patient safety. These are the recommendations to follow in order to continue guaranteeing the highest standards in our Institution.

For a correct identification of the patient, both in its diagnosis and in its treatment, the use of two (2) identifiers was established as a policy:

  • Patient's full name.
  • Identification number (citizenship card, civil registry, identity card, passport).

The procedure of correct identification of the patient begins as soon as he or she is admitted to the Institution. The medical and care team that is responsible for the care of the patient must verify the identification during any process of care.

As part of the Effective Communication strategy, the minimum use of verbal commands is sought and if necessary, the repetition of verbal commands out loud is requested to carry out the respective patient care. This is done with the objective of verifying that they have been correctly understood by the recipient in order to provide the patient with security in his or her care.

As part of the effective communication and identification of risk, colored handles were implemented to strengthen communication between the health team, so that visual identification of possible risks that a patient may have is carried out.

  • The Hospital Internacional de Colombia - HIC has an intelligent system to safely administer medications: the MEDNET system, this system provides absolute security against unintentional medication errors; this is produced thanks to the ability of the system to detect every deviation of medication however insignificant it may be. Not only does it warn the user of the possible error, but it also acts as an impenetrable barrier to continue with the erroneous instruction.
  • The HIC has a pharmacovigilance program to ensure the safety of clinical use of medicines in order to reduce adverse events.
  • The institution has a list of high-risk medications which you can identify through a red sticker; likewise with a yellow sticker which identifies those medications that are similar by spelling and phonetics.
  • We have the HIC Robotized Pharmacy which is a new system for dispensing medicines to speed up 95% of the processes in the pharmaceutical process and avoid human errors when dispensing the products.


In the HIC, to minimize risks in the care of surgical patients and avoid the occurrence of adverse events, we have standardized the process of care in operating rooms through the adoption of the procedure of comprehensive care to the surgical patient and the Universal Universal Protocol in Surgical Patients, these procedures seek to ensure the following.

  1. That the procedure is performed on the right person.
  2. That the right procedure is performed.
  3. To prevent the procedure from being performed in the wrong place.

Therefore, keep in mind the following recommendations for your surgery:

Preparing for surgery

  • The staff will ask the patient to sign an Informed Consent Form, which should be read carefully and should indicate: the patient's name, the type of surgery to be performed, the risks associated with the surgery and a statement that the patient discussed the surgery with the doctor and clarified all his/her doubts, and agreed to have it performed.
  • Ask your doctor: How should you prepare for surgery? What medications should you NOT take before surgery? Can you drink liquids or eat solid foods before surgery?

Make sure you are not left with any questions. If there is anything you do not understand, you should ask immediately. Remember that you have the right to know what will be done to your body.

Before the surgery

A health professional/your surgeon should mark on your body the area to be operated on, enclosing it with a circle. Participate in this activity and make sure they mark the correct area and nothing else. This will help avoid mistakes.

For your safety, the staff may repeat the following questions to you several times:

  • What 's his name?
  • What kind of surgery will you be having?
  • Where in your body will the operation be performed?

After the surgery

  • Let your doctor or nurse know if you are in pain so you can find a way to relieve it.
  • Ask your doctor if you will need any treatment or medicine after you leave the hospital.


Healthcare-associated infections, previously called nosocomial or intrahospital infections, are those infections acquired by a patient during their stay in an institution while receiving medical treatment of a surgical nature, or while being treated for some illness and which at the time of their admission to the institution did not have or was not in the incubation period for said infection.

In the HIC our main preventive measure is hand washing. Clean hands are the best protection against infection. Patients should wash their hands with soap and water before eating and after going to the bathroom. Look for glycerine alcohol spots around our facility to protect your health and that of your family members. Caregivers should wash their hands before and after contact with you and should use glycerine alcohol.

  • You must wash your hands as follows:

Likewise, we have an Isolation Protocol where the types and precautionary measures to be established according to the pathologies that require it are specified. This protocol is applied by the medical assistance personnel in relation to the identification of the type of isolation, the use of personal protection elements and the precautionary measures or barriers. If you see a sign with one of these colors, you should stop and ask the health care personnel to indicate the recommendations.


At HIC we have a Fall Prevention Program that allows us to identify and control risks and establish strategies or individualized care plans, according to the needs of the patient.

The program implements activities to identify patients at risk of falling by using risk factor assessment scales, standardization of fall prevention and restraint measures applied to children, elderly patients, patients with sedation, patients with movement limitations, patients with psychiatric disorders, patients with physical and sensory limitations.

The aforementioned assessment is performed upon admission to the service, on each shift and when a change in the patient's condition occurs that increases the risk of falling. The patient is identified by a green handle.

Pressure Ulcers represent a major global health problem. They are of rapid appearance and they go through a long healing process due to the great commitment produced by a blockade of the blood irrigation, which causes an ischemia and later originates a fast necrosis of the tissues.

This is why the implementation of this strategy and follow-up for the prevention of foot injuries is initiated. When the patient is admitted to the HIC, the nurse performs the first risk assessment and continues this measurement on each shift by applying the modified Braden Q scale that is available in the Electronic Medical Record.

Once the risk result is obtained, the patient is identified by means of a grey handle and at the same time preventive measures for UPPs are implemented, including position changes every 2 hours, hourly rounds, skin lubrication, use of anti-mask mattresses and the family member and/or caregiver is informed and educated to identify warning signs.