Patient Safety at the Hospital International de Colombia - HIC is fundamental. These are the recommendations that patients, family members, caregivers and collaborators should keep in mind to ensure adequate care and well-being.

Our HIC patients must have an identification handle, where full names and their identification number are recorded. If for any reason this is lost or damaged, you must request its replacement immediately. Also, you should make sure that the staff constantly checks the identification.

Do not accept medication, transfers or procedures without someone verifying the information on the handle.


Those in charge of the patient's care should introduce themselves. Look for the institutional card, every HIC collaborator must carry one with their respective identification data.

If for any reason someone is caring for the patient without a badge, you have every right to request one. If you notice strange and unidentified people, ask for help from someone close to you or use the call bell located in the rooms.


Hand washing is the most effective way to prevent infection. Don't be afraid to remind doctors, nurses, and caregivers to do so.

It is also important for the patient to wash their hands with soap and water before eating and after using the bathroom. Also, invite family and friends to properly wash their hands with soap and water or use glycerine alcohol before, during, and after any type of contact with the patient.


  • If you are taking multiple medications, ask the health care staff in charge if it is safe to combine them. This also applies to vitamins, herbal supplements, and over-the-counter drugs. It is also important to inform the doctor if you are allergic to any medications.
  • If you do not recognize a medication, check that it is for you. Whenever you feel something different after the administration of a medication please inform. Before leaving the Hospital, ask your doctor to take into account new medications and those you take at home.
  • When you are hospitalized, know what medications you will be given and what they are for. Errors in medication administration are the most common in health care.
  • Whenever you are prescribed a new medication, tell your doctors and nurses about any allergies you have, or negative reactions you have had to other medications.


To avoid a fall, you as a patient should ask for help in getting up, use the doorbell to call your caretakers, keep the bed rails up, wear closed shoes with non-slip soles, do not walk when the floor is wet, and use a cane or walker in the hospital if you also use it at home.

The patient is advised to ask a trusted family member or friend to be his or her advocate and constant companion, even at night, when hospitalized. This will help us to take better care of you.


If you are having surgery, make sure you and your doctor know what the procedure is about. The surgeon should be asked to mark the surgical site with a Circle "O" so that there is no confusion in the operating room. If you have any questions about the surgery, do not hesitate to ask.


  • When entering the Institution, the patient and his/her relatives must be informed about their rights and duties.
  • After being admitted to the Institution, the patient must sign an informed consent about the activities, procedures and interventions that will be developed during the care.


  • It is advisable for the patient to constantly ask questions of his doctor and the staff who are treating him about the medications or procedures he is having. Whenever you are given an explanation related to your care, ask them to use terms you can understand; if something is not clear to you, ask again.
  • It is important to have a family member or friend accompany the patient during the time he/she is in the hospital. Your advocate can ask questions that may not cross the mind of the patient because of the stress involved.


  • Upon admission to the institution, you must be informed of your duties and rights as a patient and/or family member.
  • Be clear about the patient's location and available evacuation routes.
  • When moving, walk slowly.
  • When going down stairs, walk slowly and use the handrail on the right side.
  • The carrying or use of drugs or alcohol is prohibited.
  • Refrain from smoking. We are a smoke-free institution.